Warranty

We highly value customer service and strive to provide excellent service to ensure your satisfaction. And we understand the importance of customer service in establishing and maintaining good customer relationships. Our team is dedicated to assisting and supporting you with any issues or needs you may have.

Part 1: Return & Exchange Policy
Part 2: Warranty Policy
Part 3: Non-Warranty Terms

PART 1: Return & Refund Policy

For Return & Refund, please refer to our Return & Exchange Policy

PART 2: Warranty POLICY

This warranty policy applies to products purchased through Makera or a Makera authorized dealer and is valid during the warranty period.

Please note that unauthorized repairs and modifications may invalidate the product warranty and further increase the cost of repairs. Therefore, please always seek Makera's after-sales service team for repairs when repairs are required to avoid additional expenses and possible risks.

If you have a quality problem with your machine and replace it within the warranty period, the warranty period will be suspended during the waiting period for the replacement and will continue to run when you receive the replacement item. However, please note that the warranty period of the replacement item or accessory will be the same as the remaining warranty period of the original item.

*Warranty terms for other regions: If the consumer protection laws or regulations in your country differ from the warranty period specified by us, we will provide after-sales service in compliance with the local regulations based on your country's warranty terms.

WARRANTY PERIOD

The general warranty period starts from the date of receiving the product from the original customer.

Warranty periods for different countries/regions:

2-year warranty for consumers from the EU, Switzerland, Norway, and Iceland.

1-year warranty for the rest of the world (any country not mentioned above).

Consumable parts with no warranty

“Consumables” are defined herein as disposable items, parts, or components of the product which are inherently subject to deterioration and wear out during the normal operation of the product.

These items don't have a warranty period, but we are happy to replace any of these items that fail due to manufacturing defects as long as the CNC machine itself is in the warranty period. The decision of replacement for these items will be at Makera's discretion and the decision will be final.

Prerequisites for Obtaining After-Sales Service:

Buyer must provide proof of purchase, invoice, or receipt, and order number;
The product has not been artificially damaged or modified without permission;
The customer's operation meets the requirements of the product instruction manual and does not violate the terms of use;
The accessories and peripherals used by the customer meet the requirements of the product and do not cause damage to the product;
It is necessary to provide the SN code of the defective product or visible evidence describing the defect;

How to Obtain Warranty Service

If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting info@makera.com and letting us know what we can do to help you. It may save you time to first troubleshoot issues by going to our WIKI or looking at Instruction Manuals before filing a warranty claim.

*If your product has exceeded the warranty period, we will provide you with technical support.

What Will Makera Do

Makera will diagnose and resolve your issue on receiving of the requests in 3 business days. Suppose your issue cannot be resolved through online troubleshooting or software updates and falls within the warranty coverage. In that case, Makera will arrange a free replacement of the necessary parts for you.

For warranty claims related to quality issues, Makera will strive to meet your demands. If the after-sales engineer determines that the product is unusable, Makera will provide a product reissue or refund.

*Please note that processing warranty claims may require various types of purchase proof (e.g., payment receipts and confirmation of original shipping address).

Purpose of Personal Contact Information

By obtaining after-sales service under this policy, you authorize Makera to have access to your contact information, including your name, phone number, shipping address, and email address.

Please rest assured that this information will only be used for communication regarding after-sales issues, and Makera will not send you spam emails or disclose your personal information.

PART 3: NON-WARRANTY TERMS

The following situations are not covered by the warranty:

Beyond the warranty period.
Second-hand products.
Unable to provide valid proof of purchase, order number, receipt, or invoice, etc., or have reason to believe that they are forged or tampered with.
Any fault or damage of the product is caused by unauthorized use or modification of the product, including but not limited to: moisture, entry of foreign bodies (water, sand, etc.), or improper installation or operation.
Product labels, serial numbers, etc., show signs of tampering or alteration.
Malfunctions or damages caused by force majeure events (such as fire, earthquake, flood, etc.).
Product failure or damage caused by unauthorized repair.
Normal discoloration, wear, and tear, or depletion of the merchandise during use.

Makera reserves the right to update or modify this policy at any time. We are committed to safeguarding the after-sales rights of every customer, and all orders purchased through the Makera website or app are protected under this policy.

*Makera will reserve the right of final interpretation of the above service policy.