Shipping policy
1. Shipping Area
We currently deliver to the following regions: Canada, the United Kingdom, Norway, Switzerland, Japan, South Korea, Hong Kong, Taiwan, Macao, Singapore, Indonesia, Malaysia, the Philippines, Thailand, the United Arab Emirates, Saudi Arabia, Israel, Australia, New Zealand, and South Africa. We’re working to expand our delivery coverage as we find reliable logistics partners in new areas. If your location isn’t listed, please reach out to us at orders@makera.com for inquiries.
For US customers, please visit www.makera.com
For EU customers, please visit eu.makera.com
2. Tax Information
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Categories |
Taxes, Duties & Tariffs |
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CNC Machines |
For Canada (non-remote), the United Kingdom (non-remote), Australia (non-remote), Hong Kong, Macao and Thailand, Makera will cover all tariffs for standard shipping. *Our customers do not need to pay any taxes, duties & customs. If you are charged with tariff fees by customs, please contact us for help or reimbursement. (orders@makera.com) |
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For Norway, Switzerland, Japan, South Korea,Taiwan, Singapore, Indonesia, Malaysia, the Philippines, the United Arab Emirates, Saudi Arabia, Israel, New Zealand, and South Africa, Canada (remote), Australia(remote), the United Kingdom (remote), the recipient must handle customs clearance and taxes. We will notify you via email. |
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Accessories, Materials, Bits, Spare Parts, Add-ons |
Taxes, Duties & Customs not included. |
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Dust Collector |
For Australia, Canada, United Kingdom, Makera will pay for all the tariffs. Our customers do not need to pay any taxes, duties & customs. If you are charged with tariff fees by customs, please contact us for help or reimbursement. |
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For Hong Kong, Japan, Macao, Nigeria, Singapore, South Korea, Taiwan, Thailand,Malaysia, Philippines, Saudi Arabia,New Zealand, Norway,Israel, South Africa, Turkey, United Arab Emirates, taxes, duties & customs are not included. |
3. Shipping Methods
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Shipping Methods |
Warehouses & Fulfillment |
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Express |
Ground Express dispatched from regional warehouses (CA, UK, AU). Small Parcel dispatched from regional warehouses (CA, UK, AU) or our CN warehouse. |
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Sea Freight |
Exclusively dispatched from our CN warehouse. |
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Air Freight |
Dispatched from our CN warehouse. |
Note:
*Standard shipments are sent via ground express or sea freight.
*Air freight may incur additional taxes, duties, and customs charges, which are not included. For a detailed quotation, please email orders@makera.com.
4. Shipping Time
|
Region |
Warehouse |
Order Processing Time |
Transit Time |
|
United Kingdom |
UK Warehouse |
1-3 business days |
7-14 business days |
|
China Warehouse |
46-90 business days |
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United Kingdom - Northern Ireland |
UK Warehouse |
7-14 business days |
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China Warehouse |
46-90 business days |
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Region |
Warehouse |
Order Processing Time |
Transit Time |
|
Australia |
AU Warehouse |
1-3 business days |
3-10 business days |
|
China Warehouse |
10-42 business days |
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Australia - Tasmania |
AU Warehouse |
3-10 business days |
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China Warehouse |
16-20 business days |
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Region |
Warehouse |
Order Processing Time |
Transit Time |
|
Canada |
CA Warehouse |
1-3 business days |
3-10 business days |
|
China Warehouse |
10-60 business days |
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Canada - Northwest Territories |
CA Warehouse |
3-10 business days |
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China Warehouse |
7-14 business days |
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Region |
Warehouse |
Order Processing Time |
Transit time |
|
Japan |
China Warehouse |
1-3 business days |
11-13 business days |
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New Zealand (Air Freight only) |
7-20 business days |
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Hong Kong,Macao |
7-14 business days |
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Switzerland (Air Freight only) |
7-20 business days |
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South Korea |
12-25 business days |
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Taiwan |
12-25 business days |
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Singapore |
20-40 business days |
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Norway (Air Freight only) |
10-20 business days |
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Philippines |
30-40 business days |
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Thailand |
20-35 business days |
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South Africa (Air Freight only) |
7-25 business days |
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Israel (Air Freight only) |
7-20 business days |
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Saudi Arabia (Air Freight only) |
7-20 business days |
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United Arab Emirates (Air Freight only) |
7-20 business days |
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Turkey (Air Freight only) |
7-20 business days |
Our production warehouse is located in China, with regional shipping warehouses in United Kingdom, Autralia, Canada.
If you are located in one of these regions, your order will typically be shipped from the nearest local warehouse. However, if the regional warehouse is out of stock, your package will be shipped from our warehouse located in China.
Production Warehouse Address:
C1 Bldg., E-commerce Industrial Park, Suixi Economic Development Zone, Suixi County, Huaibei City, Anhui Province, China
As a desktop CNC is a very heavy machine, we prefer shipping by sea freight. Transportation usually takes around 31-90 days, which might vary depending on your area.
The time for air freight is about two weeks. If you want to upgrade to air freight, you can email orders@makera.com for consultation.
5. Shipping Rate
5.1 Carvera
Carvera Shipping: free shipping for non-remote areas.
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Country (Area) |
Carvera |
Note |
|
Australia (Tasmania Excluded) |
Free shipping |
|
|
Australia (Remote): Tasmania |
$920 AUD |
Air transport Tax not included |
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New Zealand |
$450 USD |
|
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Canada (Northwest Territories Excluded) |
Free shipping |
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Canada (Remote): Northwest Territories |
$833 CAD |
Air transport Tax not included |
|
United Kingdom ( Northern Ireland Excluded) |
Free shipping |
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United Kingdom (Remote): Northern Ireland |
￡300 GBP |
Air transport Tax not included |
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Philippines |
Free shipping |
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Thailand |
Free shipping |
|
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Singapore |
Free shipping |
Tax not included |
|
Japan |
Free shipping |
Tax not included |
|
South Korea |
Free shipping |
Tax not included |
|
Taiwan |
Free shipping |
Tax not included |
|
Hong Kong, Macao |
Free shipping |
|
|
Switzerland |
€538.95 EUR |
Air transport Tax not included |
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Norway |
$600 USD |
Air transport Tax not included |
|
South Africa |
$600 USD |
Air transport Tax not included |
|
Israel |
$600 USD |
Air transport Tax not included |
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Saudi Arabia |
$600 USD |
Air transport Tax not included |
|
United Arab Emirates |
$600 USD |
Air transport Tax not included |
5.2 Carvera Air
Carvera Air offers free shipping to some areas. Additional shipping fees may apply for other regions.
|
Country (Area) |
Carvera Air |
Note |
|
Australia (Tasmania Excluded) |
Free shipping |
|
|
Australia (Remote): Tasmania |
$540 AUD |
Air transport Tax not included |
|
New Zealand |
$200 USD |
Air transport Tax not included |
|
Canada (Northwest Territories Excluded) |
Free shipping |
|
|
Canada (Remote): Northwest Territories |
$486 CAD |
Air transport Tax not included |
|
United Kingdom (Northern Ireland Excluded) |
Free shipping |
|
|
United Kingdom (Remote): Northern Ireland |
￡300 GBP |
Air transport Tax not included |
|
Philippines |
$100 USD |
|
|
Singapore |
Free shipping |
Tax not included |
|
Japan |
Free shipping |
Tax not included |
|
South Korea |
Free shipping |
Tax not included |
|
Taiwan |
Free shipping |
Tax not included |
|
Hong Kong |
Free shipping |
|
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Switzerland |
€269.95 EUR |
Air transport Tax not included |
|
Norway |
$300 USD |
Air transport Tax not included |
|
South Africa |
$350 USD |
Air transport Tax not included |
|
Israel |
$400 USD |
Air transport Tax not included |
|
Saudi Arabia |
$400 USD |
Air transport Tax not included |
|
United Arab Emirates |
$400 USD |
Air transport Tax not included |
5.3 Makera Z1
Note: All Makera Z1 pre-orders will be shipped from our China warehouse.
| Country (Area) | Z1 | Note |
| Australia(Tasmania Excluded) | Free shipping | |
| Australia (Remote):Tasmania | $142 AUD | Air transport Tax not included |
| New Zealand | $200 USD | |
| Canada(Northwest Territories Excluded) | Free shipping | |
| Canada (Remote):Northwest Territories | $139 CAD | Air transport Tax not included |
| United Kingdom( Northern Ireland Excluded) | Free shipping | |
| United Kingdom (Remote):Northern Ireland | ￡76 GBP |
Default sea freight. If upgraded to air shipping, taxes and duties are not included. |
| Philippines | $200 USD | |
| Thailand | $200 USD | |
| Singapore | Free shipping | Tax not included |
| Japan | Free shipping | Tax not included |
| South Korea | Free shipping | Tax not included |
| Taiwan | Free shipping | Tax not included |
| Hong Kong, Macao | Free shipping | |
| Switzerland | €180 EUR | Air transport Tax not included |
| Norway | $200 USD | Air transport Tax not included |
| South Africa | $300 USD | Air transport Tax not included |
| Israel | $300 USD | Air transport Tax not included |
| Saudi Arabia | $200 USD | Air transport Tax not included |
| United Arab Emirates | $200 USD | Air transport Tax not included |
5.4 Accessories
Shipping fee is USD 10 for orders under USD 100. Free shipping applies to orders over USD 100. For orders over 20 kg, the default shipping method for free shipping is sea freight. If you require faster delivery and wish to upgrade to air freight, additional charges will apply. Please contact info@makera.com for details.
Road Case and Dust Collector not included.
5.5 Dust Collector
Due to the special size of the cyclone dust collector, shipping fees are calculated separately. Please see the chart below for details.
|
Country / Region |
Shipping Rates |
|
Australia, Canada, the United Kingdom |
Free Shipping |
|
Hong Kong, Japan, Macao, Nigeria, Singapore, South Korea, Taiwan, Thailand |
Free Shipping |
|
Malaysia, Philippines, Saudi Arabia |
$100 USD |
|
New Zealand, Norway, Switzerland |
$150 USD |
|
Israel, South Africa, Turkey, United Arab Emirates |
$200 USD |
5.6 Road Case
Due to specialized size, road cases are shipped at the same rate as CNC machines.
Note: CNC Machines include Carvera and Carvera Air.
6. Shipping Notice
For special shipping requests, contact Makera Support at orders@makera.com.
Please ensure your address is correct before placing an order. If you need to change the address after shipping, we cannot guarantee the update will take effect, and you may bear any risks or costs involved. Orders can only be shipped within the country of purchase.
Makera is not responsible for delays or rejected deliveries due to:
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Incorrect or incomplete addresses, refusal to receive, or wrong contact information.
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Force majeure events (natural disasters, government actions, or disruptions to transportation systems).
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Confiscated or rejected shipments due to transportation regulation violations.
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Deliveries attempted on weekends or holidays, or in restricted-access areas (schools, gated communities).
7. Shipping Tracking
Items in order might be shipped in separate packages.
After payment, you’ll receive a confirmation email with a “view your order” link to track your shipment. If you don't receive it, check your spam folder or add orders@makera.com to your safe list.
8. Inspection and Sign
Since Makera products are valuable, inspect your package for damage before signing. If the package is damaged, do not sign or open it. Instead, contact Makera Support.
Once the package is signed for, we assume acceptance of the product. To ensure your protection, we recommend recording the unboxing and checking all items according to the packing list. If there are any issues, contact Support within 24 hours.
9. Important Notes
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Please ensure your address is correct before placing an order. If you need to change the address after shipping, we cannot guarantee the update will take effect, and you may bear any risks or costs involved.
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If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation (info@makera.com) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.
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Consignees are responsible for additional delivery charges for failed deliveries or rejected packages.