Our current delivery range includes: US, Canada, EU, UK, Australia, New Zealand, South Africa, Singapore, Japan, South Korea, Israel, Taiwan and Hong Kong.

We will continually add new countries/areas to our shipping list as soon as we have found suitable logistic partners.

If your area is not within the delivery range, you can send an email to orders@makera.com for inquiry.

The order processing time is approximately 2 weeks after placing the order.

As Carvera is a very heavy machine, with 50KG net weight and 70KG gross weight, we prefer shipping by sea freight. The transportation usually takes around 30-50 days, which might vary depending on your area.

Carvera Shipping: free shipping for non-remote areas. We will use ocean freight for most destinations. If you want to upgrade to air transportation, you can send an email to orders@makera.com for consultation.

Accessories Shipping: USD 10 for orders under USD 100. Free shipping for orders over USD 100.

The shipping cost you see when checking out is what we have chosen after discussing with many ocean freight logistics. We will provide a dedicated link later for tracking the shipment information.

The customs/taxes are already included in the shipping cost for most countries/areas, so you don't need to pay extra, just wait for your Carvera to be delivered.
For specific countries/areas that may need you to pay the extra delivery fee, such as some remote regions in Canada, or need you to handle the customs/taxes, such as Japan, we will notify you through email about it.

You cannot change the order you have already purchased, but you can cancel the original order before shipment and place a new one. You can contact our support at orders@makera.com to apply for the cancellation.
If you want to only add some add-ons or accessories to the original order, you can simply place a new order, we will package the new ones into the machine's main crate.

If your order has not been shipped, we can change the address for you, please contact us at orders@makera.com as soon as possible. If your order has been shipped, we cannot guarantee that the address can be changed successfully, but we will try our best to help.

CNC is a quite big topic, especially the CAD and CAM aspects. There are a lot of materials you can look at on the internet.
For the Carvera machine, we will provide a detailed instruction manual and example guide for new users to get familiar with.
We are making step-by-step video tutorials on our YouTube channel.
By joining our discussion group on Facebook or Discord, you can meet thousands of Carvera owners and fans and get help and inspiration from each other.
Furthermore, we are building a dedicated forum and wiki knowledge base for more technical topics and detailed information.

Just go through the instruction manual and follow the step-by-step example guide to finishing the initial projects, you could learn how to use the Carvera quite easily.

Carvera supports mainstream CAM Software, and we are continuously adding new CAM software profiles based on our customers' needs.
We recommend 2 CAM solutions at this stage: Fusion 360 & VCarve Desktop.
Fusion 360 is suitable for mechanical/electronic/robot/drone parts and VCarve is suitable for woodworking, jewelry making, art making, etc. Using its 2D toolpath, you can also make PCBs.
We are also developing our own CAM software and can hopefully introduce it soon.

We have developed an intuitive PCB(Gerber format) file to CAD(DXF format) file converter for you to work with VCarve Desktop or other CAM software you are already familiar with. Then use simple 2D tool paths to mill your PCB.

If you machine steel occasionally and don't care too much about the time, then the answer is Yes! With a relatively low speed, you can get carbon steel and stainless steel milled with a clean finish.
Here is a test video on YouTube, check it out: https://youtu.be/VTWt6elB6eg

The Carvera comes with a 1/8-inch collet and a bunch of free 1/8-inch milling bits. In our experience, 1/8-inch milling bits are the most common bits used for small desktop CNCs, and can handle almost all jobs.
But in case you are rough milling soft materials such as wood, foam, epoxy, etc, you can absolutely use bigger shaft diameter ones. We offer optional ¼in, 6mm, and 4mm spindle collets for your to purchase.
Note that to adapt our auto tool changer mechanism, you can not use bits with a head diameter bigger than ¼in.

If you are a seasoned CNC user and know exactly what kind of milling bits you need for your projects, then you can prepare your own. But if you are new to CNC, we suggest using the milling bits we provide for the example projects and other initial projects. Then get new ones based on your later needs.